Walking Wombats Jigsaws Terms and Conditions and Privacy Policy

TERMS AND CONDITIONS

PRIVACY POLICY

This privacy policy sets out how WALKING WOMBATS JIGSAWS uses and protects any information that you give when you are using this website.

WALKING WOMBATS JIGSAWS is committed to ensuring that your privacy is protected.

WALKING WOMBATS JIGSAWS may change this privacy policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This privacy policy is effective from the 1st of May 2017.

What We Collect

WALKING WOMBATS JIGSAWS collects the following information:

Contact information, including email address and postal address.

What We Do With Your Information

WALKING WOMBATS JIGSAWS requires this information to ship your order to your postal address and to better understand your needs and provide you with a better service.

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not sell your information or pass on your information to anyone else.

Links to Other Websites

Our website may contain links to other websites of interest.  However once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Questions About This Privacy Policy

If you have any questions about this privacy policy, you can contact us through any of the available methods listed on our Contact page.

ABOUT OUR PRODUCTS

  • Our products are of the highest quality.
  • They are made of 100% recycled puzzle board which is thicker than standard puzzles to ensure your pieces will be stronger.
  • Puzzles are custom made within 2-3 days from your confirmation.
  • We laminate our puzzles with a beautiful glossy laminate which brings out the stunning colours of our images and to avoid smudged/dull images.
  • Our Gift Box is not only unique with its magnetic lid but is very thick and strong and looks fantastic.

Postage and Delivery

Once we receive your confirmation to process your order, your puzzle will be posted within 5 business days.  We currently use Australia Post for our deliveries and in some instances Couriers Please.

Delivery Address

You can get a puzzle delivered to a different address to your own.  When filling out the order form please write the delivery address that you require the puzzle to be delivered to and we will post the puzzle directly to the recipient of the puzzle.  Once your puzzle has been shipped you will receive a confirmation email from us.

Payment Gateway

We use eWAY an Australian Company for our Payment Gateway.  We accept Mastercard, Visa Card, and Pay Pal.

Returns

We take great care when packaging and posting our jigsaw puzzles.  However if you do receive a puzzle that is damaged in any way you should contact us immediately.  Our returns policy lasts 30 days to allow for parcel delivery time of your item.  Please notify us within the 30 days to be eligible for a refund or replacement puzzle.  To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received your refund first check your bank account again or contact your credit card company, it sometimes takes time for the refund to be processed. If you’ve done this and you still have not received your refund, please contact us at: jigsaws@walkingwombats.com.au

Shipping 

To return your product, you should mail your product to:

Post Office Box 285

Blackheath  NSW  2785

Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  In shipping you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.